Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of routerule.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://routerule.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought once the same, the quality of the norms. Seller recommend.
⭐⭐⭐⭐⭐ Five stars I can describe for this product!
It came quickly. The kit is enough for three chips. Instruction in English.
Got it. Fast Shipping. Recommend it.
Glue works, a small slotted crack size 2 cm X2. Filled, almost invisible. Delivery to the Orenburg region three weeks. Set for three repairs, glue in principle for three small chips will be enough.
Great
Thank you for the parcel! All OK!
As advertised, good store.
Fast delivery 14days in Morocco
Good product. Recommend.
Todo has worked well. There has been No unforeseen. I am happy for how well it has arrived and I like very much the product. Buy again in this shop. Surely the store is good, sure they sell more stuff.
good product and fast shipping, I will visit to buy soon
Well received
Item as described.
Excellent Product
amazing product same as shown in picture totally satisfied
all ok
To fill impact windscreen, easy to use very good rendering.
Received. Good product!
All good-looking
As per description, received a full set of, working well to my windshield.
Tested, working good to my car.
Nicely arrived the product in good condition stated
Good product! Recommend!
Managed to do the job quite easily no fuss.
bravo
everything great
Well received
Product conforms to order.
Great product, tried as it does fix, bought several times from this store. Recommend.
Received. Good product!
Super
Wonderful.
Great Fast shipping
Arrived after about 1 month from the order, the product perfectly match the description. Recommended
Product well received
Good product received!
Received goods. Fast shipping.
The article is as described, the shipment was expected, I like the article to be instructive, I haven't tried it yet.
It looks great, it contains the right thing, you have to try it
Great, will do the work later
Received, great product is tested.
Everything came fast enough
It arrived before the estimated schedule. Very well protected. Thanks to the store.
Take it. Useful
The product is perfect
Good product bought from this store.
Thank you.This works perfect
Thanks to the store everything is perfect
corresponds to the description, thank you
The package was received not long go, all is OK, now weather is too cold, I will try when better weather.
Ok
At the moment, everything as described
Item arrived in full set.
Up to Krasnodar 3 weeks! The parcel is equipped, the liquid in the bottle is not dried. Not yet glued, waiting for sunny weather!
Great product from this store.
good product
Perfect product,100% true and practical
You need to glue immediately, otherwise the cracks are clogged with dirt and the composition will not get there, the crack must be stopped to become serious, otherwise the composition will not save.
Thank you store. I order from him not the first time. I can say that closes cracks by about 70%
It came quickly.
1 months to Petrozavodsk. In the summer I will check how it works.
Exactly as shown.
All right, now you have to try it.
Has all super folded! Now just try!
Thank you the store everyting is ok.
Goods received. Packing whole. I'll experience it when it's warmer.
Good product, is working!
Super fast and it was just like the image product
Perfect thank you
it works!!! great value for the price
It came fine.
Has received, overall is good
Set for repairing glass, it is fine and complete.
all good thanks
great
Good product I bought
Got it. Thanks!
Received the product. We will test the quality in the spring.
Fast shipping. Quality quite good.
This looks like very good kits, haven't tried them yet, will leave additional feedback when I do. Thank you.
Delivery around in 1 month, came all intact, complete detailed instruction in English
35 days in Kiev, the set works paired with a UV lamp
Good
I'm very satisfied
Recommended store. Delivery to Serbia about three weeks.
Tested works well! It covered my car cracks!
I did not try it yet, but everything came intact.
Fast shipping, thanks!
I recommend
Good
All are ok!
It's like the description. It looks good, I have not used it yet. Thank you store.
Gave a minimized in problem.
The goods came quickly, the crack left almost completely, I was arranged for such a price.
The goods were delivered within a month. Packed in a soft postal bag. The kit includes a bottle of glue 3 ml., a syringe for 10 ml., 3 double-sided Scotch tape, plastic stand, 5 films, blade and English manual.
impeccable
good product, good store
ok
It took a while to get there because of customs problems, but I finally got it.
All as stated, the goods are excellent.
The product corresponds to the description, in principle all is well
I arrive in perfect condition, hope to try it later
Thanks
The set corresponds to the description. I have not tried it yet.
All good super fast delivered, packaging excellent condition
The size is compact looks quality I will test and upload some data, super fast shipping.
Product is very good, tested and most scratches removed (not all) .. Recommend
Fast delivery.
Everything came exactly as in the picture. Seller recommend. In work did not check
Super
It's worked ☺
Perfect.
Good product!
Good, AAA grade!
NICE
shipped and definitely fixed windshield cracks