Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of routerule.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://routerule.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Item as described. Given my gaming chair a new lease on life.
Saved my favorite bag! These patches work like magic. My bag looks brand new, and the application was a breeze.
You look good.
Perfect to fix damage. Strong adhesive. Arrived very quickly.
Very fast and neat delivery, thank you
The repair patches seamlessly blended with my leather sofa, making scratches disappear.
The best
Easy fix! The adhesive on these patches is strong, and they saved me from expensive replacements.
Good material and glue well. liked
Very good product. Quality of the material is excellent. I recommend
Everything very well, 100% satisfied with the product and the shipment
Product was great thank you.
Well...Impressive quality! These patches are a game-changer. They made my car seat look new again.
Worth every penny! I patched up my dining chairs with these, and I'm delighted with the outcome.
Better than expected! These patches gave my leather chair a second life. The adhesive is strong and reliable.
Received ok, looks good quality
I liked it, it came quickly. Thank you to the store
Affordable fix! I used these patches on my car's interior, and they exceeded my expectations.
No more worries! These patches made me love my leather jacket again. Highly recommend!
Excellent
Good price. The shipment was quick.
Good quality.
Very satisfied. Thank you and best wishes to you!
very happy with it.. the material is thick, so it will not rip so easily.
Versatile and effective! I used these patches on my shoes and couldn't be happier with the result.
The product is well received. Thank you.
It's big, it's good price.
Delivered quickly, a little wrinkled, hope I can iron it easily
The seller came quickly as I wanted reliable. But it would be better if the packing roll.
Received in 8 days at home.
Well received. It's good.
Incredibly fast shipping. Well packed. Quality product, good adhesive, thanks to this our armchair has gained years of life.
I'm very satisfied
It was good because the delivery was fast and the product was good. The chair was leather, and it was neatly fixed.
Received in 10 days. It's good.
Like magic! These patches revived my worn-out wallet. It's like it never had a tear!
Perfect for DIY! These patches are a DIY enthusiast's dream.
So reliable! These patches are my go-to solution for any leather fix. They never disappoint.
Top-quality results! These patches saved me a ton on upholstery costs. My couch looks fantastic!
The adhesion is good and useful.
Shipping is very fast
It is easy to use because it is adhesive. The touch is fine with the right thickness. I 've put it on the table and I wonder how durable it is. One purchase is enough.
It's good. Thank you for the fast delivery!
Arrived with the same color as chosen.
Well received, the packaging is good and it is opened with good feeling. Thank you seller for selling at a low price!
A must-have! I patched up my shoes with these, and they're now as good as new. Great product!
Good
Thank you for the low price.
Reliable solution! Easy to use and effective.
Super happy with the outcome.
It's beautiful leather, it remains to be seen whether the glue will last long
That's huge.
Very satisfied product is as in the pictures, and not yet used but materiel and color are perfect. Fast delivery fast than I expected. Recommended this product for sofa sets and chairs repair.
It seems good quality for a very good price. It can be put easily, we will see if it takes off over time or not, but for now, a 10.
I still don't apply it, but I think it's okay. Thanks
Fast delivery. Product accuracy Construction neat, I am impressed.
Recommend… well covered the tears that my cat made!!
good seller
It sticks well. The falling leather of the massage chair is just roughly attached to the top and used. The sticker sticks well. It is useful to use. The colors seem to be almost the same.
Buy with confidence serious seller, quality products. 10 ++++++
Great investment! These patches repaired my car seat's scratches, and they've held up perfectly.
Super Product
Sold very quickly Product Satisfaction ~
Arrived in time. Good product from the look of things. Easy to use and cut, glue seems to be strong, hopefully it will last a for some time.
Excellent solution for you, excellent condition
Good adhesive synthetic leather does its job
Are great. They arrived very quickly
Gladly again. The product arrived as described after a short delivery time. The product is easy to process.
The product is good, it looks like real leather
Arrived very fast, it is very good quality, firm and stick very well in the leather chair.
Fast shipping and cost-free
it sticks well
Fast Delivery Product as the description
A DIY dream!
I can't buy a new sofa because of my dog. I 've drilled a hole. It's a small hole, but the sticker was large, so I could cover all one side of the sofa. Although there is a little color difference, I think this is a good lane!
Received very quickly. Everything is super, there was a little smell-I hope to weathered, but overall everything is good
Product well received with fast delivery Table chair leather broke up and worked. It's so neat.
Arriving in 4 days after order
It's good. Thank you.
Well thought out, it really helps to make a good repair of the leather product.... Excellent service, fast delivery, good seller!!!. .. Recommend!
It's perfect and thank you very much! It's for my office chair.
Amazing !!! Fixed my whole side of the sofa in minutes ! Looks brand new !!
Product good looks and feels good to. Now try out good pastes and is durable.
The delivery is fast
It's so nice
Eco-leather is of quite high quality, on a good adhesive basis. Ordered a cut 200 137 centimeters 2 pieces for a car. The delivery is fast. The order is wrapped in film, and the eco-leather itself is folded into a square, instead of a roll. In the places of the folds, nothing came off, and did not break. After installation I will add the review.
Is the same as published, arrived in excellent condition, packed as roll, arrived earlier and there was no need for communication with the seller
Well bought...
Very well packed, very fast delivery. The product looks good quality, thank you!
Shipping fast.
No more tears! These patches saved my leather shoes. They adhere well and blend seamlessly.
I'm delighted with the result.
Order on February 27, March 3, we received quickly
Easy to apply! They're a quick and affordable fix.