Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of routerule.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://routerule.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast delivery
Recommend it
Amazing results! Brought my old leather couch back to life.
The item is as described. It was shipped quickly and arrived on time. I recommend the store and the product.
Arrived quickly, I haven't tried it yet but I think it goes
Easy to use and fantastic at restoring color and texture.
OK
Impressed with how well it repaired scratches on my car's leather seats.
The goods arrived on time ..
Excellent!
worked very well, didn't come broken in the package.
pretty good for the price, very good to hide leather cracks, put a bit on the seat and then use an old cloth to spread across the cracks.
Saved me money on furniture replacement! Looks brand new.
Works, fills and retouchs skin damage.
Black Vinil paste, dense hides well. I covered the driver's seat in the car and we'll see how long it lasts.
Excellent Product, excellent store, very fast delivery
Not yet tried to see later
worked very good
Excellent
Very well
As described, really covers the scratches
it disguises very well!
Great Item, fast shipping.
Looks good.
thank you
Highly effective product—repaired tears seamlessly.
Perfect. The shade is not the same as I wanted but the product corresponds to the description, I tested it and am satisfied with the result.
Excellent quality and restored my leather bag beautifully.
Items arrived as expected and as described with excellent shipping time to UK yet to set up and use
Very pleased with the outcome on my worn-out leather jacket.
Same as in the photo
Good quality. Work well.
Simple application, outstanding results. Recommend it!
very good
This repair gel exceeded my expectations. Great value for money.
Revived my leather items flawlessly—impressed
It looks good
Excellent product,restored my sofa beyond belief.
The parcel arrived quickly, honest and reliable store, good quality product
Super fast 12 days to Minsk.
Great product to cover small skin imperfections. Fast shipping and good price/quality ratio
Everything correct, now it's testing to see if it works right!
Savior for my favorite leather handbag looks new!
Highly recommend,made my leather chair like new.
Fine workable
Perfect!
Exellent
Incredible results, easy application, love it!
Excellent gel. No trace remains from scratches. Cracks, also cease to stand out. Skin restoration, at least for 60%.
Incredible results, easy application, love it!
The goods arrived on time and in order. I ordered this product for the second time because I was satisfied with it. It works really well.
Very fast delivery, I haven't tested them yet but looks good quality and happy to repurchase from the same store.
Effortless restoration, exceptional outcome.
It was a little longer than usual, looks good
Item as description, serious store.
Brilliant product, transformed my leather sofa!
Item received in good condition.
A game-changer for leather fixes, highly recommended!
Good result for the price.
It arrived within the established period and in perfect condition, it is exactly what is published, I am satisfied, we just need to test its operation
This gel is a game-changer for leather repairs.
The parcel arrived quickly, the product is as pictured (recommended)
Five stars—repaired tears seamlessly.
Very good quality and fast delivery.
Impressive repair,exceeded my expectations.
Fast shiping
Highly effective
Good product, well packaged, no damage, fast delivery, complete product.
Excellent Product
Best solution for leather restoration
Highly satisfied, restored my furniture to perfection.
Remarkable results like a professional fix.
Didnt try it yet
not the fastest shipping but worth the wait. my good old shoes are like new! thank you
seems to be a good product....use a bit and it works well.
Five-star product, easy application, exceptional outcome.
Thank you very much for the product
good
Exactly like pictures show, not tried yet, will add photos before/after
It actually colors the leather
This is good.
Just arrived. Seems good. Thanks.
Amazing results, rejuvenated my leather ottoman.
Received excellent ....
good
Well worth it, repaired my damaged leather accessories.
Excellent Product
Impeccable
Great it works my little marks on my black leather sofa are gone, hey will make my boots
Saved me money,fixed scratches on multiple leather items.
Couldn't be happier, repaired tears in no time!
Exceptional quality, made my leather goods like new.
Arrived in less than I expected, you have to try it to see the results
Impressed with how well it repaired scuffs on my car seats.
Easy to use, stunning results, saved my favorite chair.
Surprisingly effective—brought life back to my old recliner.
Revived my worn out leather bag, looks fantastic!
According to the description, good quality
Tried, works.