Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of routerule.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://routerule.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just recived i will try and provide feedback.
Arrived quickly, I recommend both the product and the store.
This really works well on my black metal flake car.
I was skeptical at first, but this Car Scratch & Swirl Remover worked wonders on my car's paint. The process was easy and the results were amazing - all the scratches and blemishes disappeared, leaving my car looking brand new. Highly recommend this product to anyone looking for an affordable and effective way to restore their car's finish!
Thanks to the store, I am satisfied with the product, I recommend the seller.
What a great little set to fix the scratches and swirls on the car duco. Wonderful addition my car care kit.
The order has been received. It will be possible to talk about quality after use, and this will happen in the warm season.
Thank you. Finally came my order. Everything seems to correspond to the description. Everything is good.
I'm extremely impressed with this product! It completely removed the scratches on my car and left a smooth and glossy finish. Plus, it was very easy to use and saved me a ton of money compared to going to a professional. Highly recommend it to anyone in need of a good scratch remover.
Received very quickly I will leave another comment after use
I have bought second time as 15ml is not enough for me, quite good products, solved my car light scratches
I have been using this Car Scratch & Swirl Remover for a few months now and it has exceeded my expectations. It works wonders on my car's paint and leaves a beautiful shine. It's also very easy to use and doesn't require any special skills. I highly recommend this product to anyone looking to restore their car's paint.
I have not used it yet but it came quickly as the actual date
This product is simply amazing! It effectively removes scratches and swirls from my car's paint and leaves a flawless finish. It's also very affordable and lasts a long time. I would highly recommend this product to anyone looking for a high-quality and effective scratch remover
Reached the estimated date
I highly recommend this car scratch remover! Bought for my father's car again.
Arrived before expected still gotta try if it works thanks
I arrived earlier than expected, super couldn't wait to prove it and it worked
Super product. Highly recommend
I was hesitant to try this product at first, but I'm so glad I did! It's a game changer for anyone who wants to restore their car's paint without spending a fortune. The Car Scratch & Swirl Remover is easy to use, effective, and has exceeded my expectations. I highly recommend it to anyone looking for a reliable and affordable scratch remover.
The product corresponds to the description, it worked for my car scratches! Thanks to the store helped me save time and money
Fast Shipping Good Products
I have not used it yet but I arrive without problems
It is quite gentle to car surface. It managed to removed unwanted color stains but not for deep scratches and it looks better than before so I'm satisfied.
Fast shipping. Thx
Good service from store!!! Thank You!!!
Delivered in time, description corresponds.
Arrived well packed, we will try and I will comment how such, for now I recommend the product and store.
Amazing results! It took out all the scratches from my car and made it look brand new.
I'm blown away by how well this product worked. It removed all the scratches and blemishes on my car and left a beautiful shine. Thanks Route Rule
Excellent, I like the products from this store!
Received, I haven't tried it yet!
This product is a lifesaver! It was easy to apply and removed all the blemishes on my car's paint.
The goods arrived on time. It's easy to apply and effectively removes small scratches and scuffs from my car's surface. Highly recommend!
I'm so impressed with this scratch remover! It's affordable, easy to use, and did an incredible job on my car.
I was impressed with how well this scratch remover worked, but the 15ml bottle is very tiny - maybe 10cm long. It was just enough for me to use one time as my car had quite a large scratched area.
Very fast shipping
This scratch remover is simply amazing. It's easy to use, affordable, and delivered fantastic results.
Deep scratches have not obvious after applied the scratches remover. this price is worth
Highly recommend this scratch remover! It's affordable, easy to use, and delivers amazing results.
This Car Scratch & Swirl Remover exceeded my expectations. It's a must-have for anyone who wants to restore their car's finish without spending a lot of money.
Not tried yet
Thank you very much
Wow! This scratch remover worked wonders on my car. It's a must-have for anyone who wants to restore their car's finish.
As described. Came earlier then predicted
Thank you for this product delivered
Everything was in the box, perfect.
Today I received it, I will try it and I will come back with a new comment, although it is small I believe that it even removes the small scratches.
Still haven’t opened it but looks promising and the quantity is generous
Highly recommend it
Just like I asked, I get my order fast.
Apparently items look good, haven't used yet so after applying, I will suggest.
Haven’t tried yet. I will try it very soon on my Daihatsu Sirion.
I still haven't use it but the product arrived well
Great product and arrived as expected. I recommend it
The 15ml gel and sponge is small size. I hope that it will be effective.
Excellent. To prove it
I was worried that the product was lost, but it's arrived in the estimated time with good condition. Thanks seller
not used yet....received in goood condition
15ml is small container, suggest for small area scratched use
Finally, a product that actually does what it says! This car scratch remover is a lifesaver!
Remove light scratches is OK
Impressive results
Great store, recommend it
Amazing results
Received as described. Recommend seller
I'm fine, I don't try it yet but I'll leave additional comments
Product arrived as requested
Everything came whole, the result quite satisfied for me, thank you.
Hope it will help
Very good thank you
All is well
It's affordable, easy to use, and delivers amazing results.
It's a must-have for anyone who takes pride in their car's appearance.
Highly recommend this scratch remover
Received the product
This product removed some of the scratches on my car
Thanks yet to use it.
Looks not bad, in the case has not yet checked, as I will check the feedback...
Received the item before the delivery date. I am yet to try it and it's smaller than I thought.
I can't believe how well this product worked! My car looks like it just came out of the showroom. Highly recommend it!
Everything ok, it takes a little while, but everything as described
I received it, thanks route rule
excellent
Good quality, 15ml is enough for me
Came the whole, which is what I ordered.
The comment will be after using
Need strong polish, works partially