Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of routerule.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://routerule.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good thankyou!
Everything came safe and sound. The set is fully consistent with the photo.
Very fast shipping all in accordance I recommend good store
Works
Very satisfied, recommend!
Just awesome! A good sanding before and it's really like new! Compared to traditional use sanding and lusting and varnish… .. Nothing to say because it's really top !!!!!
Very fast and everything perfect
Super fast delivered and good store
It's fast delivery.
Very exact description, fast shipping, so the product arrived I will try it this Saturday and I will raise my opinion, recommended 10/10
Delivered quickly. Packed perfectly. Checked the mug, half a mug of water to a boil in 25 min.
Delivery before indicated very well I recommend you
Excellent
Thank you all came.
Very nice Seller. All Ok. Recommended. Thanks.
The goods arrived, the box is in perfect order without damage, arrived quickly as indicated. When I test it, I will add a review.
Product did its job as described.
top
Headlight polishing kit. Kit. Came quickly. The quality is good.
top
Perfect delivery in 4 days impeccable
Ordered for a gift! I recommend the store. Thank you
The store is awesome. Everything is very well packed. Came within a few days. The result is fantastic.
Good store the bottle came full and came fast to Portugal, recommend
Arrived in two days and is the same as announced. How is it to test comment again
The goods have arrived before scheduled, I will try for it.
Did not communicate with the store, the cool suitcase came quickly.
Came incredibly fast! The design is perfect! How it works I have already seen with my own eyes.
Thank you for fast delivery.
Product 5 stars
Arrived ahead of schedule, well packed.
Arrived in 2 days faster could not be. Haven't perform the test ....
It came quickly, thank you to the store!
I arrive before time and no problem now to prove it
Very fast delivery. Haven't tested yet.
Quick transport.
Good stuff
The kit came in a week. In appearance, everything is fine, in the case has not yet tried.
Arrived very fast and as it is on site
Very fast delivery. Thank you!
Hello the product works at the top. Very recommend
Very good… Highly recommend this product and store!
Mega shipping fast
Good products, as it worked for my car, I have to restock the headlight repair fluid for my family's car
If you do well, the quality will come out.
It came intact, the packing is excellent, the mug warms
Well received quickly after a first tested it cleaned my car's headlight fogging
Very good recommend the store
Just arrived was immediately tested excellent product I will buy again for future
The quality should be good if you do well. One headlight is enough for 30CC.
It works
Received today, everything is fine, I'll try to complement the review.
Great stuff. It came on time, packed perfectly. I'll add the result later. Seller recommend.
All in the kit. Haven't tried yet
Well received, perfect! thank you
Excellent goods, fast delivery
Received in time, product tested successfully
Everything is fine
Seller 5 ☆ super fast and very well Packed.
good
The result is fire! can see my car headlights are cleaned and cleared!
Excellent Product, works perfectly, here I leave you pictures of the before and after
The parcel came on time, although they wrote that it was delayed. Packed very well, even if nothing happens on it, I recommend the store.
Perfect, Recommend it
works well
The thing is working, I did not regret what I bought. Headlight updated
Super in all delivery quality efficiency very good product
Good!
Very fast shipping
The delivery of the product is very fast. when working with steam, be careful because you have to do it in a windless place and rework it if the solution flow. it looks clean, but the cover is essential worn out, so it's the same at night. but if you force it with a low sandpaper and repeat it, It's likely to disappear.
Hello, well received the product I ordered two I received both in 800 ml product very well for the renovation of the headlights that I do myself. fast delivery
Kit arrived in 3 days as promised and very well packaged and protected. Thank you to the store
awesome product
Everything came as in the description. As I try, I'll add a review.
Top thnx!
Arrived quick. All good inside the box due to foam packing.All looks good and cup heating on 12v and 240v. I am happy with product and would recommend store.AAAAAAAAAA++++++++++
Great store. Sent everything quickly, packed well. Goods satisfied
The store packed in a pupyrka well done. The set matches. Previously, this was used with proper preparation the result is perfect!!
Perfect thank you
Good
Got quickly, looks like everything looks decent
I received the parcel. Everything corresponds to the description. I looked online. Decided to try. It worked out. Much cheaper than headlights to buy and change. In the photo, the headlight is prepared before processing chemistry. Before that, I did not take pictures, but she was even more muddy in places. Pour a little better. I swayed a mug to bare the bottom and the evaporation was better. And yet I did not evenly cover the headlights. On each side of the body were one place badly cleaned. In one headlight, you can immediately see the dirt inside. Outside is perfect transparency. Recommend! Thank you store!